Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping costs are the responsibility of the customer. As such, shipping costs are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Read below for further exceptions and requirements for return eligibility. You’ll also need the email receipt or proof of purchase. This is NOT a guarantee of refund unless ALL conditions are met and are at the sole discretion of Saint For Life.
To start a return, you must contact us at saintforlifeonline@gmail.com.
If your return is accepted, you will be provided with instructions on how and where to send your items back. The return label cost is the customer's responsibility and will NOT be refunded. Only the price paid for the item(s) returned are eligible for refund. Items sent back using the original shipping label's return address will NOT be accepted.
Please note, for ANY return or exchange, you must contact us at saintforlifeonline@gmail.com.
For items over $50, you should consider a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return item and thus, Saint For Life does not take responsibility for items we haven't received.
Damages and Issues
In the event that your order arrives damaged in any way, please email us as soon as possible at saintforlifeonline@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Saint For Life is NOT responsible for stolen items. If postage delivery is confirmed from UPS, FedEx or USPS, refunds will NOT be issued.
Price Adjustments
We do NOT offer price adjustments on any previously purchased items due to sales or promo codes.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards. Items that are used or worn can not be returned and will be rejected if items return with a fragrance, makeup, stain, etc. and deemed unsellable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you haven't received a refund within 10 days, please check with your bank statement first. Next, we recommend you contact your bank. There is often some processing time before a refund is posted.
If more than 15 business days (not including holidays) have passed since we’ve approved your return, please contact us at saintforlifeonline@gmail.com.
We hope to get this resolved as quickly as possible for you.