Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping costs are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This is NOT a guarantee of refund unless ALL conditions are met.

To start a return, you must contact us at saintforlifeonline@gmail.com. 

If your return is accepted, you will be provided with instructions on how and where to send your items back. The return label cost is the customer's responsibility and will NOT be refunded. Only the price paid for the item(s) returned are eligible for refund. Items sent back using the original shipping label's return address will NOT be accepted. 

Please note, for ANY return or exchange, you must contact us at saintforlifeonline@gmail.com.

Damages and Issues
In the event that your order arrives damaged in any way, please email us as soon as possible at saintforlifeonline@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Price Adjustments
We do NOT offer price adjustments on any previously purchased items due to sales or promo codes. 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at saintforlifeonline@gmail.com.